Shipping policy
SHIPPING POLICY
Last updated: 6 October 2026
Couriers
Shipments are entrusted to couriers selected according to the destination and the service available.
DHL Express is used for most of our deliveries.
The courier used may vary according to the destination, the characteristics of the order and logistical requirements.
Order processing times
Orders are prepared within 1–2 business days, Monday to Friday, excluding public holidays.
Orders placed at weekends or on public holidays are processed from the next business day.
During periods of high order volumes, promotions or holidays, preparation may take slightly longer.
Delivery times
Estimated delivery times, from dispatch and in addition to preparation time, are:
Italy
3–5 business days.
Europe and the rest of the world
5–10 business days.
These times are estimates and may vary depending on the destination, courier, public holidays, weather conditions, customs procedures or other circumstances beyond the direct control of ALESSANDRAGALLO S.r.l.
Unless otherwise agreed or subject to circumstances provided for by applicable law, delivery will take place within the legally required period and, for consumers in the European Union, within 30 days of the contract being concluded, unless otherwise agreed with the customer.
Shipping costs
Shipping costs depend on the destination and the service available.
The applicable amount is shown at checkout before the order is completed.
Any free shipping promotions are subject to the conditions stated on the Website at the time of purchase.
Shipment tracking
When the order is handed to the courier, the customer will receive, where available, a notification containing a tracking link or code.
Delivery updates are managed by the appointed courier.
International shipping and customs
Orders shipped to countries outside the European Union may be subject to customs duties, import taxes, customs clearance fees or other charges imposed by the authorities of the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in product prices or shipping costs and are the customer's responsibility.
The amount of any duties, taxes or other charges depends on the laws of the destination country and is not determined by ALESSANDRAGALLO S.r.l.
Customs inspections or procedures may cause delivery delays beyond the control of ALESSANDRAGALLO S.r.l.
Product availability
All orders are subject to product availability.
In the exceptional event that an ordered product becomes unavailable after the order has been completed, the customer will be informed as soon as possible.
If the product cannot be supplied, any amount already paid for that product will be refunded.
Delivery address
The customer is responsible for ensuring that the address and delivery information provided when placing the order are correct and complete.
To change the delivery address after placing an order, contact us as soon as possible at:
info@alessandragallo.it
We will do our best to make the change, but cannot guarantee it if the order has already been prepared, handed to the courier or dispatched.
Absence at delivery
If the recipient is unavailable, the courier may attempt delivery again, leave collection instructions or contact the recipient, in accordance with its procedures.
Customers are encouraged to check shipment tracking and any messages from the courier.
Package damaged on delivery
On delivery, we recommend checking, where possible, that the packaging is intact and shows no obvious damage, openings or signs of tampering.
If there are visible issues, we recommend accepting the delivery with a reservation, stating the reason to the courier, or refusing delivery where appropriate.
If the package or product is damaged, contact us as soon as possible at:
info@alessandragallo.it
Please include the order number and, where possible, photographs of the packaging and the product received.
Prompt notification helps us manage the matter with the courier.
Failure to report an issue within a specific number of days does not affect the mandatory consumer rights provided by applicable law.
Defective, damaged or incorrect products
If you receive a defective, damaged or incorrect product, contact:
info@alessandragallo.it
Please include the order number and, where possible, photographs and information that help identify the issue.
In these cases, the rights provided by the statutory guarantee of conformity apply.
Where required by law, ALESSANDRAGALLO S.r.l. will bear the necessary costs of returning or replacing the product.
Handcrafted products
Many of our products are made using artisanal techniques or fabrics and materials that may feature natural variations.
Slight differences in colour, texture, finish, embroidery, print or pattern placement may be inherent to the production process and make each garment unique.
Such variations, when they are natural characteristics of the product and do not constitute a lack of conformity, are not considered defects.
Delivery delays
In the event of a significant delay, contact:
info@alessandragallo.it
We will investigate with the courier.
Your rights under applicable law in the event of failure to deliver within the required time remain unaffected.
FAQ
How can I track my order?
When your shipment is handed to the courier, you will receive a tracking link or code by email, where available.
How much does shipping cost?
The cost is calculated according to the destination and shown at checkout before the order is completed.
How long does delivery take?
Preparation usually takes 1–2 business days. From dispatch, delivery usually takes 3–5 business days within Italy and 5–10 business days for Europe and the rest of the world. Times may vary, particularly for shipments subject to customs procedures.
Who pays customs duties?
For shipments outside the European Union, unless otherwise stated at checkout, any customs duties, import taxes and customs charges are the customer's responsibility.
What happens if I am unavailable at delivery?
The courier may attempt delivery again, provide collection instructions or contact you, in accordance with its procedures.
Can I change the address after placing an order?
Contact us as soon as possible at info@alessandragallo.it. If the order has not yet been dispatched, we will do our best to change the address.
What should I do if the package arrives damaged?
Where possible, accept delivery with a reservation specifying the damage and contact us as soon as possible with photographs of the package and product. Not making a reservation does not remove your statutory rights.
What happens if a product is unavailable?
We will inform you as soon as possible and, if we cannot supply the product ordered, refund any amount already paid for it.