Refund policy

Return Policy

You can request a return or exchange within 14 days of delivery.

To initiate the process, contact us at info@alessandragallo.it.

 

Procedure

After submitting your request, you will receive detailed instructions for your return or exchange.

 

Return Fees

There is a flat fee of €10, which will be deducted from your refund.

Initial shipping costs are non-refundable.

 

Exclusions

Returns are not accepted for sale or promotional items.

 

Return Conditions

Products must be returned intact, unused, unwashed, and with all original tags attached.

 

Refund

Refunds will be made to the original payment method after product inspection.

 

Return Address (EU)

Alessandra Gallo Srl
Via Fortunato Costa 59
16038 Santa Margherita Ligure (GE)
Italy
Tel: +39 3406859119

 

Shipping outside the EU

You will receive a credit note and an invoice by email to print and give to the courier.

 

Notes

Products returned after 14 days or showing signs of use will be returned to the sender.

Return costs are the responsibility of the customer, except for defective or damaged products.

 

 

FAQ

How do I request a return?
Send an email to info@alessandragallo.it.

 

How much time do I have?
You have 14 days from delivery.

 

When do I receive my refund?
After the returned product has been inspected.

 

Are sale items returnable?
No, returns on sale items are not possible.

 

Who pays for returns?

The cost is borne by the customer, except for defects or errors.